Policy For Personalized Order:
Cancellation of Orders:
Once an order for personalized products is placed and involves any form of customization, it cannot be cancelled or modified under any circumstances.
During periods of high order volume or unforeseen circumstances, the production and shipment of personalized items may experience delays of 2 to 3 days beyond the estimated delivery date. Customers will be duly informed of any such delays....
Partial Refund for Non-Informed Delays:
If a delay occurs due to factors not communicated to the customer in advance, a partial refund may be issued upon request. This refund will be proportional to the extent of the delay and its impact on the original delivery schedule. Customers will be notified about delays through Email, Phone Call, Message, Website, or Instagram.
Non-Refundable Logistics Delay:
Confetti is not liable for delays in product delivery due to logistics issues, including carrier delays, customs clearance, or other unforeseen logistics circumstances. Therefore, refunds will not be provided for delays caused by such logistical factors.
Upon cancellation, the cost of the personalized product will be deducted from the total order amount. The remaining balance (excluding the personalized product cost and the 2% cancellation fee) will be refunded to the customer. If any order is cancelled after dispatched the shipping cost + RTO cost + 5% restocking fee will be deducted from the total order value.Please note:
By placing an order for personalized items, you acknowledge and agree to adhere to this cancellation policy. For any further queries or clarifications regarding our cancellation policy, kindly contact our customer service team.
Note: This policy is subject to change without prior notice. Please review the latest version before placing an order.
The gift was nicely packaged, I was hoping for a bit more variety in the selection of items.
I recently ordered a Personalized Star Map Plaque, and overall, I'm satisfied with the product. The whole process was seamless
I gifted this to my wife on our anniversary. This beautifully crafted plaque perfectly encapsulated the magic of our special moment, and it has become a cherished memento in our relationship. Every time we look at it, we are reminded of the exact moment our paths crossed, igniting our love story.