Job Title: Customer Relationship Manager
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Reports To: Operations Head

Job Overview:
We are looking for a dedicated and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with our customers. In this role, you will ensure exceptional customer satisfaction by resolving inquiries, addressing feedback, and offering personalized solutions. You will act as a key liaison between the customers and internal teams to enhance the overall customer experience.

Key Responsibilities:

• Build and nurture strong customer relationships through effective communication.
• Resolve customer inquiries and complaints promptly and professionally.
• Collaborate with internal teams including sales, operations, and product management to ensure customer needs are met.
• Provide product knowledge and assistance to customers to enhance their experience.
• Monitor customer feedback and provide actionable insights for service improvement.
• Manage customer accounts and ensure timely follow-ups.
• Implement customer retention strategies to boost loyalty and satisfaction.
• Generate reports and analyze customer data to identify trends and improvement areas.
• Assist in developing and implementing customer service policies and procedures.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer relationship management, preferably in the e-commerce or gifting industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Strong analytical skills to interpret customer data and feedback.
  

Job Title: Corporate Sales
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Department: Sales
Reports To: Director/Head of Sales

Job Overview:
We are seeking a motivated and results-driven Corporate Sales individual to join our dynamic gifting company. In this role, you will be responsible for identifying and acquiring corporate clients, building strong relationships, and providing tailored gifting solutions for their business needs. Your goal will be to drive revenue growth through effective sales strategies and exceptional client management. If you have a passion for sales, a flair for customer service, and a keen interest in the gifting industry, we would love to hear from you!

Key Responsibilities:

• Develop and implement effective sales strategies to acquire and retain corporate clients.
• Identify new business opportunities by networking, attending events, and conducting market research.
• Build and maintain strong relationships with corporate clients, understanding their gifting requirements.
• Offer customized gifting solutions and present product proposals to meet client needs.
• Negotiate contracts and close deals to achieve sales targets.
• Collaborate with internal teams including procurement, logistics, and customer support to ensure seamless order fulfillment.
• Manage end-to-end sales processes from lead generation to final delivery.
• Monitor market trends and competitor activities to identify areas for growth.
• Provide regular sales reports and updates to the management team.
• Maintain accurate records of sales activities and client interactions using CRM software.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in corporate sales, B2B sales, or key account management, preferably in the gifting, e-commerce, or retail industry.
• Strong communication, negotiation, and presentation skills.
• Proven track record of achieving sales targets and building lasting client relationships.
• Ability to understand client needs and offer creative gifting solutions.
• Excellent problem-solving and decision-making abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Self-motivated and results-oriented with strong organizational skills.
  
  

Job Title: Graphic Designer
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Department: Creative Design
Reports To: Creative Head/Marketing Manager

Job Overview:
We are looking for a creative and detail-oriented Graphic Designer to join our vibrant gifting company. In this role, you will play a key part in visually communicating our brand's story through captivating designs. From designing packaging and digital assets to creating promotional materials, your work will enhance the overall customer experience. If you have a passion for visual storytelling and a flair for innovative design, we would love to hear from you!

Key Responsibilities:

• Develop engaging visual content for digital and print media, including social media graphics, website banners, email templates, and advertisements.
• Create product packaging, labels, and brand collateral aligned with brand guidelines.
• Collaborate with the marketing and product teams to conceptualize and execute creative campaigns.
• Design customized gifting solutions and mock-ups for corporate clients and special occasions.
• Maintain brand consistency across all design projects.
• Stay updated on design trends and bring fresh ideas to the table.
• Manage multiple projects simultaneously, ensuring timely delivery without compromising quality.
• Assist in product photography and image editing when required.
• Work closely with printers and vendors to ensure accurate production of printed materials.

Qualifications and Skills:

• Bachelor's degree in Graphic Design, Visual Arts, or a related field.
• Minimum 2 years of experience in graphic design, preferably in e-commerce, retail, or the gifting industry.
• Proficient in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other design tools.
• Strong understanding of typography, color theory, and visual composition.
• Ability to translate concepts into visually appealing designs.
• Excellent attention to detail and time management skills.
• Knowledge of motion graphics or video editing is a plus.
• A portfolio showcasing your creative design work.
  
  

Job Title: Product Designer
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Department: Product Design
Reports To: Creative Head/Product Manager

Job Overview:
We are seeking a talented and detail-oriented Product Designer to join our innovative gifting company. In this role, you will be responsible for conceptualizing and creating unique, aesthetically pleasing, and functional products that delight our customers. From personalized gifts to luxury hampers, you will play a crucial role in bringing our gifting concepts to life. If you are passionate about product design, have an eye for detail, and enjoy creating memorable experiences through beautiful products, we want to hear from you!

Key Responsibilities:

• Collaborate with cross-functional teams including marketing, procurement, and production to conceptualize and design innovative gifting products.
• Conduct market research to stay updated on industry trends, consumer preferences, and competitor offerings.
• Develop sketches, prototypes, and 3D models to visualize product concepts.
• Select materials, colors, and finishes that align with brand aesthetics and target audience.
• Ensure product designs are functional, manufacturable, and cost-effective.
• Collaborate with vendors and production teams to oversee product development from concept to final execution.
• Create detailed product specifications and technical drawings.
• Incorporate feedback from stakeholders to refine product designs.
• Ensure quality standards are maintained throughout the design and production process.
• Continuously innovate and suggest design improvements for existing product lines.

Qualifications and Skills:

• Bachelor's degree in Product Design, Industrial Design, or a related field.
• Minimum 2 years of experience in product design, preferably within the gifting, e-commerce, or lifestyle industry.
• Proficiency in design software such as Adobe Creative Suite, AutoCAD, SolidWorks, or other 3D modeling tools.
• Strong artistic and creative vision with excellent problem-solving skills.
• Ability to create detailed design specifications and technical drawings.
• Strong knowledge of materials, textures, and production processes.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• A portfolio showcasing innovative product designs.
  
  

Job Title: SEO Executive
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Department: Digital Marketing
Reports To: Digital Marketing Manager

Job Overview:
We are seeking a results-driven and detail-oriented SEO Executive to join our growing gifting company. As an SEO Executive, you will be responsible for optimizing our website to improve search engine rankings, increase organic traffic, and enhance our online presence. You will work closely with the content, marketing, and development teams to implement effective SEO strategies. If you are passionate about digital marketing, have a solid understanding of SEO best practices, and want to make an impact in the e-commerce space, we'd love to hear from you!

Key Responsibilities:

• Develop and implement on-page and off-page SEO strategies to increase organic search visibility.
• Conduct comprehensive keyword research and competitor analysis.
• Optimize website content, product descriptions, meta tags, images, and URLs for search engines.
• Collaborate with content creators to ensure SEO best practices are applied to all written content.
• Monitor and analyze website performance using tools like Google Analytics, Google Search Console, and other SEO software.
• Identify and resolve technical SEO issues.
• Build and execute backlink strategies to enhance domain authority.
• Stay updated with the latest SEO trends, algorithm updates, and best practices.
• Generate regular reports on SEO performance, insights, and recommendations for improvements.
• Collaborate with developers to implement technical SEO recommendations.

Qualifications and Skills:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 2 years of experience in SEO or digital marketing, preferably within the e-commerce industry.
• Proficiency in SEO tools like SEMrush, Ahrefs, Moz, or similar platforms.
• Solid understanding of search engine algorithms, ranking factors, and SEO best practices.
• Experience with Google Analytics, Google Search Console, and Google Tag Manager.
• Knowledge of HTML, CSS, and website management is a plus.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Excellent communication and organizational skills.
  
  

Job Title: Content Writer
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Department: Marketing
Reports To: Digital Marketing Manager

Job Overview:
We are looking for a creative and detail-oriented Content Writer to join our dynamic gifting company. As a Content Writer, you will be responsible for developing engaging and high-quality content that resonates with our target audience. You will create product descriptions, blog posts, website content, social media captions, email marketing content, and other marketing materials. If you have a flair for storytelling, a passion for writing, and a knack for creating persuasive content, we want to hear from you!

Key Responsibilities:

• Write clear, compelling, and SEO-friendly content for the website, product descriptions, blogs, newsletters, and social media platforms.
• Develop creative concepts and ideas for marketing campaigns.
• Collaborate with the marketing and design teams to produce engaging multimedia content.
• Research industry trends, customer preferences, and competitor content to stay updated and inspire fresh ideas.
• Proofread and edit content for clarity, grammar, and brand tone.
• Optimize content using relevant keywords and SEO best practices.
• Generate ideas for blog posts, guides, and resources to drive website traffic and engagement.
• Ensure all content aligns with brand voice and guidelines.
• Analyze content performance and suggest improvements.

Qualifications and Skills:

• Bachelor's degree in English, Journalism, Communications, Marketing, or a related field.
• Minimum 2 years of experience in content writing, preferably in e-commerce or lifestyle industries.
• Exceptional writing, editing, and proofreading skills.
• Strong understanding of SEO principles and content optimization techniques.
• Experience with content management systems (CMS) like WordPress is a plus.
• Creative thinking with a passion for storytelling.
• Ability to manage multiple projects and meet deadlines.
• Knowledge of digital marketing trends and social media platforms.
  
  

Job Title: Operations Executive
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Department: Operations
Reports To: Operations Manager

Job Overview:
We are seeking a proactive and detail-oriented Operations Executive to join our fast-growing gifting company. As an Operations Executive, you will play a key role in managing the day-to-day operational tasks to ensure smooth and efficient workflows. You will be responsible for overseeing inventory management, coordinating with vendors, monitoring order processing, and ensuring timely dispatch. If you have strong organizational skills and enjoy working in a dynamic environment, this role is perfect for you!

Key Responsibilities:

• Manage end-to-end order processing, including order confirmation, tracking, and delivery coordination.
• Coordinate with vendors, suppliers, and internal departments to ensure timely procurement and dispatch of products.
• Monitor inventory levels and collaborate with the inventory management team to ensure product availability.
• Ensure packaging, labeling, and quality standards are maintained for all outgoing products.
• Address and resolve any operational issues or delays efficiently.
• Generate reports on order status, inventory levels, and operational performance.
• Implement and monitor operational processes for efficiency and accuracy.
• Collaborate with the logistics team to ensure smooth transportation and delivery.
• Maintain detailed records of orders, shipments, and vendor communications.
• Assist in operational planning and strategy development for peak seasons.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum 2 years of experience in operations management, preferably in the e-commerce or retail industry.
• Strong organizational and problem-solving skills.
• Proficiency in MS Excel and other operational management tools.
• Excellent communication and coordination abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of inventory management systems and order processing workflows.
• Detail-oriented with a focus on operational excellence.
  
  

Job Title: Intern - Various Departments
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Internship
Departments Available: Marketing, Operations, Product Design, Graphic Design, Customer Support, HR, Finance, Procurement, Logistics
Reports To: Department Manager

Job Overview:
We are excited to offer internship opportunities across multiple departments in our vibrant gifting company. This is a fantastic opportunity for students or recent graduates to gain hands-on experience, develop essential skills, and explore career opportunities in the e-commerce industry. Whether you are passionate about marketing, product design, operations, or customer support, we have a place for you to learn and grow.

Key Responsibilities:
Your responsibilities will vary depending on the department you join, but some general tasks may include:
Marketing:

• Assist in creating content for social media, blogs, and campaigns.
• Conduct market research and analyze competitor strategies.
• Support in SEO and digital marketing activities.

Operations:

• Track order processing and support inventory management.
• Coordinate with suppliers and ensure timely dispatch.
• Maintain records and generate reports.

Product Design & Graphic Design:

• Support the design team with product conceptualization.
• Assist in creating design mockups and presentations.
• Edit product images and develop marketing materials.

Customer Support:

• Respond to customer inquiries and resolve issues promptly.
• Assist in managing feedback and maintaining customer relationships.
• Support in maintaining customer databases.

HR:

• Assist in recruitment, onboarding, and employee engagement activities.
• Maintain HR records and manage employee documentation.

Finance:

• Support in financial data entry and analysis.
• Assist in preparing reports and reconciling accounts.

Procurement & Logistics:

• Help in vendor management and purchase order processing.
• Track shipments and coordinate with logistics partners.

Qualifications and Skills:

• Pursuing or recently completed a Bachelor's degree in a relevant field.
• Strong communication and interpersonal skills.
• Basic knowledge of MS Office (Excel, Word, PowerPoint).
• Passion for learning and eagerness to contribute.
• Ability to work well in a team and adapt to a fast-paced environment.
• Relevant knowledge or skills in the respective department is a plus.

Benefits:

• Monthly stipend.
• Internship certificate upon successful completion.
• Hands-on experience in a growing e-commerce company.
• Networking opportunities and career mentorship.
  

Job Title: Creative Head
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Reports To: Director

Job Overview:
We are seeking a visionary and strategic Creative Head to lead the creative direction of our gifting company. As the Creative Head, you will be responsible for developing and executing innovative design concepts that align with our brand identity. You will lead a dynamic team of designers, ensuring all creative outputs meet the highest standards of aesthetics and effectiveness. This role requires a strong sense of design, storytelling, and brand development.

Key Responsibilities:

• Develop and implement a comprehensive creative strategy for the brand across all channels.
• Lead and mentor a team of graphic designers, product designers, illustrators, and content creators.
• Collaborate closely with the marketing, product, and operations teams to ensure alignment of creative concepts with business goals.
• Conceptualize and oversee the design of product packaging, promotional materials, website visuals, social media content, and advertisements.
• Ensure brand consistency across all visual and creative communications.
• Conduct market research to stay updated on industry trends, competitor designs, and customer preferences.
• Manage multiple projects, set timelines, and ensure timely delivery of creative assets.
• Provide constructive feedback to the design team, fostering a culture of creativity and innovation.
• Collaborate with external agencies, freelancers, and vendors as needed.
• Analyze the performance of creative campaigns and suggest improvements.

Qualifications and Skills:

• Bachelor's or Master's degree in Design, Fine Arts, or a related field.
• Minimum 7 years of experience in a creative leadership role, preferably in the e-commerce, gifting, or lifestyle industry.
• Strong portfolio showcasing successful design projects and campaigns.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.
• Excellent leadership, communication, and project management skills.
• Ability to think strategically and execute creatively.
• Strong understanding of visual storytelling and brand identity.
• Passion for gifting, design, and creating memorable experiences.
  
  

Job Title: Social Media Manager
Location: Jaipur
Industry: E-commerce (Gifting)
Job Type: Full-Time
Reports To: Marketing Head

Job Overview:
We are looking for a dynamic and creative Social Media Manager to lead our online presence and enhance brand visibility. In this role, you will be responsible for developing and implementing innovative social media strategies to engage our audience, build brand loyalty, and drive sales. You will work closely with cross-functional teams to ensure our social media content aligns with the brand's voice and marketing goals.

Key Responsibilities:

• Develop and execute creative social media strategies across platforms (Instagram, Facebook, LinkedIn, Pinterest, etc.).
• Manage day-to-day content creation, scheduling, and publishing.
• Monitor, analyze, and report on the performance of social media campaigns using analytics tools.
• Collaborate with the design and content teams to create visually appealing and engaging content.
  Stay up-to-date with social media trends, platform updates, and best practices.
• Engage with the online community, responding to comments, messages, and reviews promptly.
• Manage influencer collaborations and partnerships for brand promotion.
  Implement paid social media advertising campaigns to boost brand awareness and conversions.
• Conduct competitor analysis and market research to identify new opportunities.
• Track and manage budgets for social media campaigns.

Qualifications and Skills:

• Communications, or a related field.
  Minimum 3 years of experience in managing social media platforms, preferably in the e-commerce or gifting industry.
• Bachelor's degree in Marketing,
  Proven track record of creating successful social media campaigns.
  Strong understanding of analytics tools (e.g., Meta Business Suite, Google Analytics, Hootsuite).
• Excellent communication and copywriting skills.
• Creativity and ability to think out of the box.
• Experience in influencer marketing and brand collaborations.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and meet deadlines.