Shipping, Return and Refund

Order Cancellation, Return, Refund & Shipping Policy
Effective Date: 25/03/2025
Order Cancellation

We understand that mistakes can happen! If you wish to cancel your order, please contact our customer support team as soon as possible.

  • Cancellation Timing: Orders can only be cancelled within 24 hours of placing the order. However, if your order is processed or shipped within 24 hours, cancellation may not be possible.
  • How to Cancel: You can cancel your order by contacting us via info@confettigifts.in with your order number and request to cancel.
  • Cancellation and Modification for Personalized orders:  Once an order for personalized products has been placed and involves any form of customization, it cannot be cancelled, modified, or refunded under any circumstances. Please ensure all details, including customizations, are correct before finalizing your order. We are unable to accommodate changes after the order has been submitted.
  • Cancellation of International orders: Once an international order has been placed, it cannot be cancelled, modified, or refunded under any circumstances.
    If your order has already been shipped, you will need to follow our return process once the item is delivered.

Return Policy
We want you to be fully satisfied with your purchase. We offer returns only on the damaged or incorrect items.

  • Return Window: If you receive an item that is damaged or if we’ve sent you the wrong item, please contact us immediately at info@confettigifts.in/+91 9783427955. With in 3 business days from the date of delivery.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Non-returnable Items: Certain products, such as any non-returnable items, e.g., personal care products, custom items or personalized products, are not eligible for returns. In case of cancellation post order dispatch, the personalised product cost + shipping fee + RTO fee + 5% restocking fee will be deducted from the total order value.
    To initiate a return, please contact us at info@confettigifts.in /+91 9783427955, providing your order number, and we will guide you through the return process.

Refund Policy
If you are eligible for a refund, we will process your request in a timely manner. Please review our refund policy below:

  • Refund Timeline: Refunds will be processed once we receive the returned item, usually within 5–7 business days
  • Refund Method: Refunds will be credited to your original payment method. Please note that your bank or credit card provider may take additional time to process the refund. Customers choosing to receive a refund in the Confetti wallet will be eligible for a 100% refund. Refunds in the Confetti wallet will reflect within 24 to 48 hours of the cancellation request.
  • Shipping Costs & Charges: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items). Cancellation after dispatch incurs, the shipping fee + RTO fee + 5% restocking fee will be applicable
  • Partial Refunds: In certain cases, such as items returned in used or damaged condition, a partial refund may be issued.

Exchanges
If you receive a damaged or defective item, or if you would like to exchange an item for a different size, color, or model, please contact us at info@confettigifts.in /+91 9783427955 and we will be happy to assist you.
The buyer or recipient must notify us of any damaged or incorrect products within 3 days of receiving the goods. For customers claiming missing items or damaged products, we require an unedited unboxing video as evidence. The customer is required to share the complete video with us via email at info@confettigifts.in

  • Shipping Methods & Delivery Times
    We offer a variety of shipping methods to ensure your gift arrives on time, whether it’s for a birthday, holiday, or special occasion. All orders are processed and shipped on business days (Monday through Saturday, excluding holidays).
  • Standard Shipping:  Estimated delivery time: 5-7 business days Free for orders above ₹500
  • Expedited Shipping: Estimated delivery time: 1-2 business days Only in Selected pin codes of Mumbai, Delhi, Bengaluru & Jaipur
  • International Shipping: Estimated delivery time: 5-7 business days (varies by location) Cost: Varies by destination

Processing Time
Orders are processed within 1-2 business days after purchase. Please note that processing time may vary during peak holiday seasons or due to unforeseen circumstances.
Packaging & Gift Wrapping
All gifts are carefully packaged to ensure they arrive safely. We also offer optional gift wrapping for an additional fee of ₹190. You can select this option during checkout.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking information so you can follow the progress of your gift’s journey.
Shipping to Multiple Addresses
Currently, we only allow one shipping address per order. If you'd like to send gifts to multiple addresses, please place separate orders for each address.
Order Issues & Address Changes
Please double-check your shipping address before finalizing your purchase. Once an order is shipped, we are unable to change the address. If there’s an issue with the shipping address or delivery, please contact our customer service team as soon as possible.
Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please reach out to our customer support team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund if applicable.
Holiday Shipping
During busy holiday seasons, please order early to ensure timely delivery. We recommend placing holiday orders at least 5 days in advance.
Customs, Duties, and Taxes (International Orders)
For international orders, please note that the recipient is responsible for any customs duties, taxes, or fees that may be incurred at the time of delivery.

How to Contact Us
For any questions about our order cancellation, return, or refund policies, please reach out to us at

  • Via Email: info@confettigifts.in
  • Via Phone Number: +91 9783427955
  • Via this Address: SF16 Cross Road Mall Vidhyadhar Nagar, 302039 Jaipur Rajasthan, India