CSR Policy

CG Innovations Private Limited is committed to conducting its business in a socially responsible manner. This Corporate Social Responsibility (CSR) Policy defines the Company’s commitment towards contributing to sustainable development and social welfare in accordance with applicable laws.

1. A Brief Outline on the CSR Policy of the Company
This CSR Policy outlines the Company’s approach towards Corporate Social Responsibility, including the projects and programs proposed to be undertaken.

In accordance with Section 135 of the Companies Act, 2013, read with Schedule VII of the Companies Act, 2013 and the Companies (Corporate Social Responsibility Policy) Rules, 2013, the CSR Policy of CG Innovations Private Limited (“the Company”) was formulated and approved by the Board of Directors at its meeting held on 5th June, 2015.

This policy shall be governed by the provisions of the Companies Act, 2013 and the rules framed thereunder, as amended from time to time.

2. Objective
The objective of this CSR Policy is to define the framework for implementing CSR initiatives in compliance with Section 135 of the Companies Act, 2013 and applicable rules, while contributing to inclusive and sustainable development.

3. Scope
This Policy shall apply to all CSR projects, programs, and activities undertaken by the Company within India, in accordance with Schedule VII of the Companies Act, 2013.

4. Definitions

• Act : The Companies Act, 2013, including any statutory modification or re-enactment thereof.
  
• Board : The Board of Directors of the Company.
  
• Board’s Report : The report of the Board of Directors prepared in accordance with Section 134(3) of the Companies Act, 2013.
  
• Company : M/s CG Innovations Private Limited, a company registered under the Companies Act, 1956, having its Registered Office at C-48, Ambabari Vidhyadhar Nagar, Jaipur, Rajasthan – 302039.
  

5. Corporate Social Responsibility (CSR) Activities
CSR Activities include, but are not limited to, the following:

• Projects or programs relating to activities specified in Schedule VII of the Act, as amended from time to time.
  
• CSR initiatives undertaken by the Company based on recommendations of the CSR Committee and approved by the Board.
  

CSR Activities shall not include activities undertaken in the normal course of the Company’s business.

6. CSR Committee
The CSR Committee refers to the Corporate Social Responsibility Committee of the Board constituted in accordance with Section 135 of the Companies Act, 2013.

7. CSR Policy
CSR Policy means the Corporate Social Responsibility Policy of the Company, as approved by the Board and amended from time to time.

8. Net Profit
Net Profit refers to the net profit of the Company as per its financial statements prepared in accordance with Section 198 of the Companies Act, 2013, excluding:

• Profits arising from overseas branches of the Company
  
• Dividends received from companies complying with Section 135 of the Act
  

Net profit for financial years prepared under the Companies Act, 1956 shall not require recalculation under the Companies Act, 2013.

9. CSR Committee – Constitution and Powers
The Board shall constitute a CSR Committee in compliance with the Companies Act, 2013.

The CSR Committee shall consist of three or more Directors, including at least one Independent Director, as applicable.

The CSR Committee shall be responsible for:

• Formulating and recommending the CSR Policy
  
• Recommending CSR expenditure
  
• Approving CSR projects and programs
  
• Monitoring CSR initiatives and implementation
  
• Authorizing CSR expenditure within Board-approved limits
  
• Performing any other functions entrusted by the Board
  

10. Role of the Board
The Board of Directors shall:

• Approve the CSR Policy
  
• Ensure effective implementation of CSR initiatives
  
• Ensure spending of at least 2% of the average net profits on CSR activities
  
• Give preference to local areas and areas around the Company’s operations
  
• Disclose reasons for any under-spending in the Board’s Report
  

11. Target Group
While identifying CSR projects, the Company shall give preference to local areas and regions surrounding its operations, without restricting CSR initiatives in other areas.

12. CSR Monitoring and Reporting Framework
A structured monitoring and reporting framework shall be followed to ensure effective utilization of CSR funds.

The CSR Committee shall conduct periodic reviews of CSR activities, and CSR personnel shall present progress reports and annual budgets for evaluation.

13. CSR Expenditure
The Company shall endeavor to spend at least 2% of its average net profits on CSR activities each financial year.

CSR Expenditure shall include:

• Approved CSR project costs
  
• Contributions to corpus for CSR initiatives
  

Any surplus generated from CSR activities shall not form part of the Company’s business profits.

14. Disclosure of the Policy
The CSR Policy approved by the Board shall be displayed on the Company’s website and disclosed in the Board’s Report.

15. CSR Reporting
The Board’s Report shall include an Annual CSR Report in the prescribed format, as required under the CSR Rules.

16. Miscellaneous
This CSR Policy shall be reviewed and updated from time to time in accordance with amendments to the Companies Act, 2013 and applicable rules.

• Annual Returns 21-22 Annual Returns 22-23 Annual Returns 23-24 Annual Returns 24-25

Welcome to Confetti Gifts. These Terms & Conditions ("Terms") govern your use of our website, located at https://confettigifts.in, and the services provided through it. By accessing or using our website, you agree to comply with and be bound by these Terms.
Please read these Terms carefully before using our services.
1. Acceptance of Terms
By accessing or using this website, you agree to abide by these Terms and any applicable laws and regulations. If you do not agree to these Terms, please do not use the website.
2. Eligibility
To use our website and purchase products, you must:

• Be at least 18 years old, or the age of majority in your jurisdiction.
• Have the legal capacity to enter into a binding contract.

3. Account Registration
To make purchases, you may need to create an account with us. You agree to provide accurate and complete information during registration and to keep this information updated.
You are responsible for maintaining the confidentiality of your account information, including your username and password. Notify us immediately if you suspect any unauthorized use of your account.
4. Products and Services
We offer a range of gift items available for purchase through our website. All product descriptions, pricing, and availability are subject to change without notice.

• Product Availability: Products may be discontinued or temporarily out of stock. We will make reasonable efforts to update stock levels on the website.
• Pricing: Prices are listed in [Currency], and we reserve the right to modify prices at any time. Shipping costs, taxes, and other fees may apply.
• Order Acceptance: Your order is an offer to purchase. We reserve the right to accept or decline your order at our discretion.

5. Order Processing and Shipping

• Order Confirmation: After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order, and we may cancel or modify the order if necessary.
• Shipping: Shipping times are estimates and are subject to delays. We are not liable for any shipping delays caused by third-party carriers or other factors outside of our control.
• Tracking: You will receive tracking information once your order has been shipped.

6. Payments
Payments are processed securely through secured checkout, and you are responsible for ensuring that payment details are correct.
We accept the following payment methods: UPI, VISA & Master card and Partial COD.
All payments are non-refundable, unless otherwise stated in our return and refund policy.
7. Refund and Returns Policy
Please review our Return & Refund Policy for information about returns, refunds, and exchanges.
8. User Conduct
You agree to use our website in a lawful manner and not to engage in any conduct that could damage, disable, overburden, or impair our website or services. Prohibited activities include but are not limited to:

• Engaging in fraudulent transactions.
• Uploading harmful or malicious content.
• Violating any laws or regulations.

9. Privacy
Your use of our website is governed by our Privacy Policy, which can be found here. Please review it to understand how we collect, use, and protect your personal information.
10. Intellectual Property
All content, including but not limited to text, images, logos, designs, and trademarks, are the property of [Your Website Name] or its licensors. You may not use, copy, or distribute any content from the website without permission.
11. Limitation of Liability
To the fullest extent permitted by law, CG Innovation Pvt. Ltd.(confettigifts.in) is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or any products purchased from it.
12. Indemnification
You agree to indemnify and hold harmless confettigifts.in, its affiliates, employees, and partners from any claims, losses, or damages arising from your use of the website, violation of these Terms, or infringement of any third-party rights.
13. Changes to Terms
We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the website. You are responsible for reviewing these Terms periodically.
14. Termination
We may suspend or terminate your access to the website at any time if you violate these Terms or if we believe it is necessary for our business operations.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of Rajasthan/India, without regard to its conflict of law principles. Any disputes will be resolved in the competent courts located in Jaipur Rajasthan.
16. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:

• Via Email: info@confettigifts.in
• Via Phone Number: +91 9783427955
• Via this Address: SF16 Cross Road Mall Vidhyadhar Nagar, 302039 Jaipur Rajasthan, India

Order Cancellation, Return, Refund & Shipping Policy
Effective Date: 25/03/2025
Order Cancellation

We understand that mistakes can happen! If you wish to cancel your order, please contact our customer support team as soon as possible.

• Cancellation Timing: Orders can only be cancelled within 24 hours of placing the order. However, if your order is processed or shipped within 24 hours, cancellation may not be possible.
• How to Cancel: You can cancel your order by contacting us via info@confettigifts.in with your order number and request to cancel.
• Cancellation and Modification for Personalized orders:  Once an order for personalized products has been placed and involves any form of customization, it cannot be cancelled, modified, or refunded under any circumstances. Please ensure all details, including customizations, are correct before finalizing your order. We are unable to accommodate changes after the order has been submitted.
• Cancellation of International orders: Once an international order has been placed, it cannot be cancelled, modified, or refunded under any circumstances.
  If your order has already been shipped, you will need to follow our return process once the item is delivered.

Return Policy
We want you to be fully satisfied with your purchase. We offer returns only on the damaged or incorrect items.

• Return Window: If you receive an item that is damaged or if we’ve sent you the wrong item, please contact us immediately at info@confettigifts.in/+91 9783427955. With in 3 business days from the date of delivery.
• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Non-returnable Items: Certain products, such as any non-returnable items, e.g., personal care products, custom items or personalized products, are not eligible for returns. In case of cancellation post order dispatch, the personalised product cost + shipping fee + RTO fee + 5% restocking fee will be deducted from the total order value.
  To initiate a return, please contact us at info@confettigifts.in /+91 9783427955, providing your order number, and we will guide you through the return process.

Refund Policy
If you are eligible for a refund, we will process your request in a timely manner. Please review our refund policy below:

• Refund Timeline: Refunds will be processed once we receive the returned item, usually within 5–7 business days
• Refund Method: Refunds will be credited to your original payment method. Please note that your bank or credit card provider may take additional time to process the refund. Customers choosing to receive a refund in the Confetti wallet will be eligible for a 100% refund. Refunds in the Confetti wallet will reflect within 24 to 48 hours of the cancellation request.
• Shipping Costs & Charges: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items). Cancellation after dispatch incurs, the shipping fee + RTO fee + 5% restocking fee will be applicable
• Partial Refunds: In certain cases, such as items returned in used or damaged condition, a partial refund may be issued.

Exchanges
If you receive a damaged or defective item, or if you would like to exchange an item for a different size, color, or model, please contact us at info@confettigifts.in /+91 9783427955 and we will be happy to assist you.
The buyer or recipient must notify us of any damaged or incorrect products within 3 days of receiving the goods. For customers claiming missing items or damaged products, we require an unedited unboxing video as evidence. The customer is required to share the complete video with us via email at info@confettigifts.in

• Shipping Methods & Delivery Times
  We offer a variety of shipping methods to ensure your gift arrives on time, whether it’s for a birthday, holiday, or special occasion. All orders are processed and shipped on business days (Monday through Saturday, excluding holidays).
• Standard Shipping:  Estimated delivery time: 5-7 business days Free for orders above ₹500
• Expedited Shipping: Estimated delivery time: 1-2 business days Only in Selected pin codes of Mumbai, Delhi, Bengaluru & Jaipur
• International Shipping: Estimated delivery time: 5-7 business days (varies by location) Cost: Varies by destination

Processing Time
Orders are processed within 1-2 business days after purchase. Please note that processing time may vary during peak holiday seasons or due to unforeseen circumstances.
Packaging & Gift Wrapping
All gifts are carefully packaged to ensure they arrive safely. We also offer optional gift wrapping for an additional fee of ₹190. You can select this option during checkout.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking information so you can follow the progress of your gift’s journey.
Shipping to Multiple Addresses
Currently, we only allow one shipping address per order. If you'd like to send gifts to multiple addresses, please place separate orders for each address.
Order Issues & Address Changes
Please double-check your shipping address before finalizing your purchase. Once an order is shipped, we are unable to change the address. If there’s an issue with the shipping address or delivery, please contact our customer service team as soon as possible.
Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please reach out to our customer support team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund if applicable.
Holiday Shipping
During busy holiday seasons, please order early to ensure timely delivery. We recommend placing holiday orders at least 5 days in advance.
Customs, Duties, and Taxes (International Orders)
For international orders, please note that the recipient is responsible for any customs duties, taxes, or fees that may be incurred at the time of delivery.

How to Contact Us
For any questions about our order cancellation, return, or refund policies, please reach out to us at

• Via Email: info@confettigifts.in
• Via Phone Number: +91 9783427955
• Via this Address: SF16 Cross Road Mall Vidhyadhar Nagar, 302039 Jaipur Rajasthan, India