We are here to assist you if you have any concerns about your purchase.
Return or exchange requests will be considered solely for products that are received in a damaged or incorrect condition.
The buyer or recipient must notify us of any damaged or incorrect products within 7 days of receiving the goods. For customers claiming missing items or damaged products, we require an unedited unboxing video as evidence. The customer is required to share the complete video with us via email at email@example.com
In addition to the above, please be aware of the following non-returnable items:
Personal hygiene items (e.g., menstrual cup)
Personalized or customized products
In certain situations, partial refunds may be provided, contingent upon the circumstances. This applies to items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error.
REFUNDS (IF APPLICABLE)
Once the photos/videos are received and inspected, we will notify you regarding the verification of the damaged product. Furthermore, we will inform you of the approval or rejection of your refund request.
If your refund is approved, the refund will be processed from our end, and it will be credited to your original method of payment, within 5-7 business days after deducting 18% GST, shipping fees, RTO fees, or 5% transaction fees, whichever is applicable.
Our shipping timelines are-
1. Express shipping in metro and tier 1 cities: 2-4 working days.
2. Standard shipping PAN India: 5-9 working days.
3. International Shipping: 10-12 working days.
Orders are not shipped or delivered on weekends or holidays. In the event of a high volume of orders, there might be a delay of a few days in the shipment process. Kindly allow for additional transit days for the delivery of your order. If there is a substantial delay in the shipment of your order, please feel free to reach out to us via email or telephone.
SHIPMENT CONFIRMATION & ORDER TRACKING
Upon the shipment of your order, you will receive a Shipment Confirmation email or WhatsApp message. This communication will include your tracking number(s) for reference. Please note that the tracking number(s) provided will become active within a period of 24 hours.
CUSTOMS, DUTIES AND TAXES
Confetti Gifts holds no responsibility for any customs fees or taxes incurred on your order. Any charges imposed during or after shipping, including tariffs and taxes, are the sole responsibility of the customer.
For all non-customized orders, we have a cancellation policy that allows cancellation within 24 hours of placing the order. Cancellations can be approved as long as the box has not been dispatched.
However, please note that orders containing any form of customization or personalization are not eligible for cancellation.