Roles & Responsibilities :

• Setting customer expectations and revenue goals.

• Identifying customer demands and requirements.

• Developing plans to address customer-specific needs.

• Dealing with people of different backgrounds and temperaments.

• Solving customer issues and complaints.

• Planning strategies for customer care and conflict resolution.

• Cross-selling products and services to the customer.

• Offering exceptional customer service to customers.

• Taking feedback from customers to ensure they are satisfied with the service.

• Researching the competitors and devising plans accordingly.

• Staying updated with the latest ways to retain customers.

Requirements:

• Proven work experience as a CRM

• Solid background in customer acquisition strategies

• Technical expertise with CRM and analytical systems

• Proficient in all Microsoft applications.

• A bachelor’s degree in Administration or related field.

• A team player with leadership skills.

• Maintain a positive attitude focused on customer satisfaction.

• Excellent interpersonal, communication skills and problem-solving skills.